For the last time the freight forwarding industry has passed through the
changes. Today people usually use the phone only where it is really necessary, giving the advantage of communication with electronic messages!
But why should not we expect that, with the development of technology, transport and forwarding industry is undergoing pertic negatimnyh consequences?
1⃣ Shipping is a global business, so even the simple delivery operation of one full container includes at least ten different aspects: from a trucker's work to an operator who is unloading the cargo to a terminal. Thus, the in
formation in this The industry can come from a variety of sources and any point of contact may have a problem, so every participant in the chain is essential to the entire logistics process.
2⃣ the overwhelming number of problems will require a resolution at the la
st minute. Today, even small and medium forwarding companies can provide accurate and timely information from different sources. The task is not only to see the problem (thanks to the technology), but also to solve them in the process of occurrence (thanks to the person).
3⃣ customers want to feel special. Even in t
ransactions, B2B clients want to know what will take care of them if something goes wrong. And it is impossible without responsible, well-trained teams.